Yet at the end of a year in which people around the world have mostly been deprived of face-to-face banter—and were forced under lockdown to concentrate on work, or on more intense conversations with family and close friends—many report feeling tired, bored, alienated and lonely. With luck, in 2021 more people will be back on trains and buses, and in offices, shops and restaurants—places where they will again engage in empty chatter. Research suggests they will benefit.
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