H&M starts charging shoppers for online returnsbbc.co.uk/news/business-66851912
Customers now must pay £1.99 to return parcels either in store or online, with the cost taken from their refund. However, returns are still free for H&M members.
Online shopping rose strongly during the pandemic, but this has also meant a big increase in the number of items being sent back because they do not fit, or are not as expected.
"It's interesting that companies seem…