H&M starts charging shoppers for online returns


Customers now must pay £1.99 to return parcels either in store or online, with the cost taken from their refund. However, returns are still free for H&M members.
Online shopping rose strongly during the pandemic, but this has also meant a big increase in the number of items being sent back because they do not fit, or are not as expected.
"It's interesting that companies seem…

This story appeared on bbc.co.uk, 2023-09-19.
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