Eating Disorder Helpline Fires Staff, Transitions To Chatbot After Unionization

An anonymous reader quotes a report from Motherboard: Executives at the National Eating Disorders Association (NEDA) decided to replace hotline workers with a chatbot named Tessa four days after the workers unionized. NEDA, the largest nonprofit organization dedicated to eating disorders, has had a helpline for the last twenty years that provided support to hundreds of…

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